Shipping policy

Shipping Policy

Store Name: MaevessaMarket
Address: 41 Willowridge Avenue, Sheffield, United Kingdom
Phone: +44 7700 900058

1. Order Processing

At MaevessaMarket, we aim to process and dispatch all orders as quickly as possible.

Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, processing times may be slightly longer.

Customers will receive an order confirmation after successfully placing an order.

2. Shipping Methods and Delivery Times

We aim to deliver orders within the estimated timeframes below:

Standard Shipping: 5–10 business days.
Express Shipping: 2–5 business days, where available.

Delivery times are estimates and begin once an order has been dispatched. Actual delivery times may vary depending on the destination, courier availability, weather conditions, and other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, selected shipping method, and order details.

Any applicable shipping charges will be displayed before the customer completes the purchase.

4. Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing tracking details once their order has been dispatched.

Please allow some time for tracking information to become active.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at +44 7700 900058.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer service team for assistance.

We will do our best to help locate your package and resolve any delivery issues with the shipping carrier.

Your statutory consumer rights remain unaffected by this policy.

7. International Shipping

International shipping may be available to selected destinations.

Depending on the destination, customs duties, import taxes, or other charges may apply. Any applicable charges and responsibilities will be handled in accordance with relevant laws and the information provided at checkout.

International delivery times may vary due to customs clearance procedures.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order details and photographs of the issue, if available.

We will review your request and work toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.